So far, I have not seen this on PC clients. What is the solution? I have clients asking me for resolution. In this video Yash from Sophos Support shows you how to troubleshoot the known permission issue caused by Apple's new per application permissions policies. Right-click on Sophos Installer then select Show Package Contents. Run the Installer directly from the package contents: Double-click on SophosInstall. and many days, the Macs are out of reach.Ĭlearly, I am not the only one having this issue. Solution There are two ways to solve the issue: Option 1. In fairness, support has tried to help, but these are remote clients and often when support emails me back (late at night, typically), I am not near a computer.

This is the same error I have gotten recently on two or three other Macs at other clients. The Mac hadn't been used in a while, so I uninstalled Sophos using the Remove Sophos program.Īfter Sophos was removed, I tried to install, downloading from my portal for that client. I had a client this evening where Sophos was having issues - it wouldn't update, and was stuck on 9.6.6 and said that on-demand scanning was disabled. all are running OS X 10.12.6, which seems to be the only common denominator. Restart into Recovery Mode ( Command+R on boot) Open Utilities > Terminal Run the command (This turns off SIP): csrutil disable Restart Open a Terminal. This is an indicator of possible server side issues. This is happening across clients, different Macs. The installation could not be completed due to network issues.

Sophos endpoint installation failed mac